Verifying Your jolibe77 Account Identity
Account verification — often called KYC — is the step that keeps your account and your balance protected. We ask you to submit a valid government-issued ID, which can be a PhilSys national ID, a driver's licence, or a passport. A clear photo or scan is all we need. Verification also confirms that withdrawals go only to the person who owns the
account, which is the main security layer that prevents unauthorised cash-outs. Once your ID is accepted, withdrawal requests process without the ID-check hold. We may also ask for a selfie with your ID if our system flags a review, and our account support team can walk you through that step via live chat.
- Go to the Verification Section — Inside your account settings, open the verification tab. You will see which documents are required and the current status of your submission.
- Upload a Valid Government ID — Submit a clear photo of your PhilSys ID, driver's licence, or passport. Both front and back may be required depending on the ID type.
- Selfie Check if Required — Our system may prompt a selfie alongside your ID. This step confirms the document belongs to you and usually resolves within one review cycle.
- Verification Clears Your Account — Once approved, the verification badge on your account activates and future withdrawal requests no longer need to wait on the ID-hold step.